Orders are processed Monday to Friday between 9.30 and 17.30. If you have any question regarding an order please contact us
You should receive your order within 3-5 working days, providing you have received your order confirmation and depending on where you are based in the UK.
Made to Order items
Will have up to an 8-week lead time for manufacture of all Made to Order items, these will be dispatched as soon as they are ready. Many items may have less that an 8-week lead time, feel free to contact us for further details. We will arrange final delivery with our delivery partner at your convenience, taking into account any regional schedules.
In the unlikely event that your order hasn't arrived within the lead time stated please contact us stating your name and order number and we will update you.
Please check the dimensions at the delivery address for access (including doors, corridors, and stairs), as well as the area of intended use, before you order to ensure that the product is the right size for your needs, and to enable us to deliver your order successfully. In some instances, our delivery company can provide an access check at an additional charge if required. Goods that fail to fit into your property at point of delivery are your responsibility. Any specialist delivery arrangements required such as hoists or dismantling items to component form and re-assembly would need to be by quotation and at an additional cost.
London (inside M25) Deliveries
Furniture deliveries by van include unpacking and installation of the goods. This does not include electrical installation or fitting to walls or ceilings. Some smaller furniture items may be delivered by UPS or an alternative courier delivery service. We will always contact you before arranging delivery to advise of this. In this instance unpacking and assembly is not possible.
Mainland UK furniture Deliveries
Deliveries are to the front door only. Please contact us if you require further advice on delivery.
Highlands and Islands Deliveries
These are not included in the Mainland UK charges and may be charged at an additional fee so please check prior to ordering.
European Deliveries / International Deliveries
For all orders outside of the UK please contact us to place your order and we can quote for shipping to your destination.