Returns are processed Monday to Friday between 9.30 and 17.30. If you have any question regarding a return please contact us
Return of Goods Policy / Refunds
Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery. All returns are at the customers' own expense. We advise that you use an insured, signed for delivery service. Please pack with the original packaging.
All returned products will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days. All returns must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or product packaging. We are unable to accept any item with any indication that it was used.
Details of where and how to return
Please contact us in regards to any returns. All returns are to be sent to:
UNIT 2B (rear section)
UPLANDS B Business Park
London E17 5QJ
Damaged / Faulty Items
We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order, please contact us as soon as possible.
International Returns (Products sold outside the UK)
Prior to dispatch we check all of our products to be sent overseas to ensure that they are in perfect condition when they leave the warehouse but we are aware that occasionally things can go wrong in transit. If your order has been damaged in transit or is faulty, we will repair/replace them. Please contact us for any international returns.