Shipping & Returns

Our shipping charge varies to size and weight of order and whether standard (signed for ) special delivery, expedited or courier service is selected. Orders placed on our website are processed twice a week and we aim to dispatch orders within 5 working days unless special delivery, expedited or courier service is selected. If a notice has been left or instructed for items to be left with a neighbour or placed somewhere which is not secure this is entirely at the customers own risk and Very Good & Proper Ltd will not be responsible if the item not where instructed when delivery has taken place. If an attempted delivery is made, and failed, and the items are returned to us the full cost of delivery will be re-charged to cover our dispatch and return costs.
We can ship outside the UK and this is charged at cost based on size of the items required and location. These will be confirmed before the order is processed and you have the right to cancel the order if postage is too expensive.

For out of stock items we will advise you by e-mail on the progress of your order and the likely delivery date.

All deliveries must be signed for and any damages notified to us within three days of receipt of delivery. Any items not received must be advised within 14 days of the dispatch confirmation e-mail in order that this can be investigated. We will not be responsible for any non delivered items after this time or failure to advise us accordingly. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied.

Delivery will take place during normal business hours Monday to Friday. Weekend deliveries can be arranged but these will be charged at the couriers cost over and above the standard delivery charge.

We guarantee your satisfaction and all products come with a 7 day returns policy. This excludes furniture and lighting items which are special order ie: ordered for a particular customer and are not held in stock and sale items. If you are unsure as to what is a considered a special order please contact us before purchase. We have made every effort to ensure our images accurately represent the products sold through our website. However colours may vary on individual monitors and browsers, therefore we cannot guarantee that colours of items ordered will exactly match those displayed on-line. Items which are made of natural materials such as wood, leather or marble may also vary in colour and pattern.

If you wish to exercise this option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.

All returns must be unused or undamaged in any way and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

Postage costs will not be refunded.

We will only refund the card from which the original payment was made.

Refunds can not be given on unwanted bespoke items ie : upholstery and special order items. It is up to the customer to ensure that they are satisfied with the product specification before ordering and to ensure access is uninhibited.